Wolt, JustEat, and Foodora forbid you from contacting your own customers outside their app. With Smaqly, each customer's email, phone, and order history is yours. Send discount emails on Thursdays. SMS 'we have gnocchi today' to regular customers. We call that running a restaurant, not outsourcing it.
Specific campaign types you can run directly from the dashboard:
Use smart segments to send today's specials to regulars at 11 AM. Smaqly delivers the SMS campaign via GatewayAPI directly from the dashboard — without intermediaries and without bypassing GDPR consent from the order.
AI churn predictor marks inactive customers. Smaqly automatically sends a discount email you designed — you don't have to remember to hit send. Restaurants on Smaqly typically use this to reactivate customers before they completely disappear.
Automatically sends on the customer's birthday based on opt-in. You design the template once, Smaqly sends it automatically every day. No campaign management required — it just runs.
Export the customer base with one click. Use in Klaviyo, MailChimp, or Hubspot for advanced flows. Webhooks trigger with each new customer — fully automated sync.
New order with a special allergy request? Send SMS directly from the order view: "Hi, we've made it gluten-free as you prefer. Ready in 25 minutes." You see the entire customer history while you write.
Yes, as long as you have consent. Smaqly handles GDPR consent automatically at the time of ordering: the customer checks if they want newsletters / campaign SMS. Only those who have given consent receive campaigns. You can always export the consent log to the Data Protection Agency.
Wolt's terms prohibit restaurants from: (1) contacting customers directly via email/SMS outside the Wolt app; (2) including contact info in order confirmations; (3) running a 'loyalty program' that pulls customers away from Wolt. If you break the rules, your account can be suspended. Smaqly is the opposite — we give you the entire customer card.
Per customer: name, email, phone, delivery address, birthday (optional), total orders, total spent, last order, average order value, favorite dishes, allergy notes. Plus segments: 'regular customers', 'rare', 'inactive 60+ days', 'high-value'.
Yes. CSV export or direct API integration. We have webhooks that trigger with each new customer + updated order. The Pro+ plan includes this.
You download your entire customer database as CSV before account closure. We delete the data after 30 days cooldown (GDPR best practice). You can also request hard delete immediately.
30-day free trial. Complete customer CRM included from the Pro plan.
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